Privacy Policy
Last updated: September 24, 2026
This Privacy Policy explains how AZ Local Experiences (“Private Drivers Medellín”, “we”, “us”) collects and uses personal data when you visit privatedriversmedellin.com or contact us to book a private driver, local guide or translation service in Medellín, Colombia.
Who is responsible for your data
AZ Local Experiences, Medellín, Antioquia, Colombia.
Email: az.localexperiences@gmail.com
WhatsApp: +57 323 498 6006
We process personal data in accordance with Colombian Law 1581 of 2012 and Decree 1377 of 2013 on personal data protection.
What data we collect
We only collect the data you choose to send us when you contact us by WhatsApp, Instagram, email or phone, such as:
- Your name and contact details (phone number, email).
- Travel details: dates, times, flight number, pick-up and drop-off locations, number of passengers and luggage.
- Any preferences or requests you share for your trip.
This website does not have registration forms or user accounts. If we add analytics tools in the future, we will ask for your consent through a cookie banner before any non-essential cookies are used.
Why we use your data
- To answer your questions and send you quotes.
- To plan, confirm and carry out your service (airport transfers, hourly driver, tours and events).
- To contact you before and during your service, for example if your flight is delayed.
- To comply with legal, tax and accounting obligations.
We do not sell your data or use it for purposes other than those listed here.
Who we share it with
Only with the driver or guide assigned to your service, and with providers we need to operate (for example, messaging platforms such as WhatsApp or Instagram, and our hosting provider). These providers process data under their own privacy policies.
How long we keep it
We keep your data for as long as needed to provide the service and to meet our legal obligations. After that, we delete it.
Your rights
Under Law 1581 of 2012 you have the right to:
- Know, update and correct your personal data.
- Request proof of the authorization you gave us.
- Be informed about how your data has been used.
- Revoke your authorization and request that your data be deleted, when there is no legal or contractual duty to keep it.
- File complaints with the Superintendencia de Industria y Comercio (SIC).
To exercise any of these rights, write to az.localexperiences@gmail.com with your name, your request and a way to contact you. We will answer queries within 10 business days and claims within 15 business days, as set out in the law.
Changes to this policy
We may update this policy. The date at the top shows the latest version.